Cancellation & Rescheduling Policy · Version merenne-cancellation-2026-10-13-v2
We understand that plans can change. We kindly ask for at least 24 hours’ notice if you need to cancel or reschedule an appointment.
Booking and payment
Appointments are reserved without online payment, a deposit or payment-card details. Payment arrangements are made directly with the studio. This website does not collect or save payment cards.
Cancellations
Cancel 24 hours or more before your scheduled appointment: no cancellation fee. Cancel less than 24 hours before: a fee of 50% of the scheduled service subtotal applies. Payment is arranged with the studio; a card charge requires separate authorization. For an appointment with several services, that subtotal is the combined booked service amount—not retail purchases or tips.
Rescheduling
Rescheduling does not incur a cancellation fee, even when requested within 24 hours of the original appointment. A new time must be available within the studio’s booking rules.
No-shows and late arrivals
If you do not arrive and give no prior notice, the appointment is a no-show and the fee is 50% of the scheduled service subtotal. Repeated no-shows may result in booking restrictions, determined by the studio rather than an automatic count.
We allow a 15-minute grace period. Arrival within 15 minutes may require the service to be shortened or adjusted to stay within the original appointment block. Arrival more than 15 minutes late cannot be accepted and is treated as a late cancellation, with the same 50% fee.
Completed services and products
Completed services are non-refundable. If you have a concern following a service, please contact Merenne Skin Studio so we can review it and determine appropriate next steps. In-studio product sales are final.
Changes made by the studio
If Merenne Skin Studio needs to cancel or reschedule, we will provide as much notice as reasonably possible and work with you to find another time. No client cancellation fee applies to a studio-initiated change.
Contact the studio with any questions about your appointment.